Returns - Repairs - Care
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Returns - Repairs - Care
If you don't absolutely love your purchase, we're happy to exchange your jewelry or issue store credit. Applicable for purchases within 10 days of receipt. The jewelry must be unworn and in the same condition in which it was received. Please note that shipping will not be included in the credit, and custom and bespoke orders are not returnable. Store credits do not expire. Please email email@example.com for a return authorization, and you'll receive further instructions.
Please note that when returning items, keep them in the original packaging and use a courier with insurance and tracking (such as UPS or FedEx). Zeta Leonis Handmade is not liable for items lost in the mail.
Zeta Leonis Jewelry studio will repair ZL pieces, regardless of when it was purchased. Please contact the studio at for a repair authorization and if you can, include an image of your damaged piece.
We can replace an earring if one is lost in a set, but will need the single left behind in order to match it. The cost will be 60% of the current price of the earrings, plus shipping.
Jewelry should be treated with love and care. It should be treasured and enjoyed every time you put it on. There are, however, some important things to keep in mind so your jewelry will last for generations. The following are basic guidelines for keeping you and your jewelry happy:
Unlike the perfect boyfriend, it does not like to get wet, take showers with you or frolic in the sea.
It is probably allergic to perfumes, lotions and hairsprays so slather yourself up in areas where your jewelry will not touch it.
Your jewelry likes to lounge about, so it should be the last thing you put on and the first thing you take off.
Jewelry is already in amazing shape, so do not take it with you to hot yoga, swimming class, lacrosse practice, rock climbing or other strenuous physical activities.
Believe it or not, regardless of price, jewelry that looks delicate ... is.
Your jewelry loves to travel, but not in the bottom of your handbag or in your pocket. It prefers instead to rest in its special pouch by itself. And while you sleep, give your jewelry its beauty rest too - in its pouch or stored carefully in a box.
It is also adverse to performing chores of certain kinds, so think about it before you mow the lawn, haul rocks or wash dishes.
Gold jewelry of any karat can be cleaned lightly using a soft cloth. For a more thorough cleaning, soak your gold jewelry in a glass of warm water with a drop or two of non-detergent soap (Ivory, Dr. Bronner's, etc) to help remove any oils and loosen buildup. Remove after a few minutes and pat dry with a soft cloth. To clean further, use a very soft, worn toothbrush to carefully remove any dirt particles or debris from more intricate components and settings.
Follow the directions for cleaning gold jewelry above.
For silver jewelry with a high-polish surface, you can use a special silver cleaning cloth to restore the shine.
For silver jewelry with a matte finish, make a watery paste of baking soda and water and rub gently to restore surface.